Helen Lex's RETURN & EXCHANGE POLICY
Information regarding you healing crystal jewelry -
Items are shipped from Canada. Regular Mail Shipment via Canada Post.
Please allow 1 to 3 Business days to process orders.
For North America customers, estimate delivery time is between 2-6 business days (excluding holidays).
For International orders, estimate delivery time is between 1 to 3 weeks (excluding holidays).
Faster shipping available for an extra fee. Please contact us for an estimate.
Please note that international orders may be delayed at customs.
Reimbursements are issued on a case by case basis. Reimbursement is done upon reception of the item in its original state. No reimbursement for returned items due to incorrect mailing address, buyer's failure to collect package or buyers' change of mind. If an item is returned to us for any reasons, buyers will need to pay re-shipping cost and fees.
No reimbursement for lost item as we do not control shipping services. Upon request, we will provide proof of shipment with a photo and/or receipt.
Refunds and Exchanges
I gladly accept exchanges
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
• Custom or personalized orders
• Items on sale
Returns and exchange details
Your satisfaction is our number one priority.
Returns and exchanges are accepted if an errors occurs on our part. Please contact us before returning the item. In these cases, if a refund is requested, it will be issued only once the item has been returned to us in its original state.
If you have any questions upon reception of your package, please do not hesitate to contact us and we will do our best to accommodate you.
No refund for returned items due to incorrect mailing address, buyers' failure to collect package or buyers' change of mind. If an item is returned to us for any reasons, buyers will need to pay re-shipping cost. Buyers must provided tracking number when returning their item. In certain unforeseen events, reimbursements are issued on a case by case basis.
No reimbursement for lost item as we do not control shipping services. All orders to the USA are shipped with a tracking number. Upon request, we will provide proof of shipment with a photo and/or receipt
Additional Policies and FAQs
NO CANCELLATION ! We do not accept cancellation on placed orders. However if you have any questions, please do not hesitate to contact us.
If an item is out of stock after you've placed an order, you will be issued a full refund. If you have placed multiple orders, only the item out of stock will be refunded, all other purchase will be shipped.